Last updated: September 22, 2026
At lilkiwicosale, we want you to be satisfied with your purchase. If you need to return an item, this page explains the process, the conditions, and the timeline in plain language.
Return Window
You may return eligible items within 30 calendar days of the delivery date. The count starts on the day the carrier marks your package as delivered. Returns requested after this 30-day window cannot be accepted.
What Can Be Returned
To qualify for a return, the item must be:
- Unused and in the same condition you received it.
- Complete, with all original parts and materials.
- In its original packaging.
- Free from damage caused after delivery.
If the item has a quality issue, such as a manufacturing defect or damage that occurred before delivery, it is still eligible even if the packaging has been opened, as long as the issue is reported within the 30-day window.
What Cannot Be Returned
We cannot accept returns for:
- Items returned after the 30-day window.
- Items that have been used, washed, or altered.
- Items missing original parts or packaging, unless the return is due to a quality issue.
- Items damaged after delivery due to misuse or improper handling.
Exchanges
We do not offer direct exchanges. If you need a different item, the fastest option is to return the original item for a refund and place a new order. This allows the new order to ship without waiting for the return to be processed.
Return Shipping Costs
The responsibility for return shipping depends on the reason for the return:
- Quality issue or our error: We cover the return shipping cost. We will provide a prepaid return label. You will not pay for return shipping.
- Customer remorse (you changed your mind): You are responsible for the return shipping cost. You may choose any carrier. We do not charge a restocking fee or a reshipping fee.
There is no restocking fee in either case. There is no fee to process your return.
How to Start a Return
- Contact us at info@kiwicosale.lol within 30 days of delivery.
- Include your order number and the reason for the return.
- We will review your request and confirm whether the item is eligible.
- If the return is due to a quality issue, we will send you a prepaid return label.
- If the return is due to customer remorse, you will ship the item back using a carrier of your choice.
- Pack the item securely in its original packaging.
- Ship the item to the return address below.
Return Address:
1035 SW 119th Ct, Miami, FL 33184-2416, United States
Please do not send returns to any other address. Returns sent to an incorrect address may not be processed.
Refund Timing
Once we receive your return, we inspect the item within 1–2 business days. If the return meets the conditions above, we issue the refund to your original payment method.
After the refund is issued, it may take 7–10 business days for the amount to appear on your statement. This depends on your bank or payment provider, not on us.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 30 days of delivery. Include your order number and, if possible, a photo of the issue. We will arrange a prepaid return label and process your refund after the item is received. You will not pay return shipping for quality-related returns.
Late or Missing Refunds
If you have received a refund confirmation from us but do not see the amount after 10 business days, please check with your bank or payment provider first. If the refund is still not visible, contact us at info@kiwicosale.lol and we will help you look into it.
Contact for Returns
For return questions, contact us at:
Email: info@kiwicosale.lol
Phone: +1 786-277-7555
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)